Terms of Service

Acceptance of Terms

By accessing or using our Website, submitting an enquiry, or engaging Nova Migration's professional services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are accessing the Website or engaging our services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, references to "you" shall refer to that entity.

If you do not agree to these Terms, you must not access or use the Website or engage our services.

Who We Are

Nova Migration (Pvt) Ltd is a Zimbabwe-registered immigration consulting firm. Our Managing Partner, Tafadzwa Marume, is an admitted attorney of the High Court of Zimbabwe (admitted 2018). Nova Migration provides professional immigration advisory and consulting services in relation to Zimbabwe immigration law and practice.

Registered name: Nova Migration (Pvt) Ltd
Principal place of business: Harare, Zimbabwe
Website: www.nova.org.zw
Email: [email protected]
Telephone / WhatsApp: +263 773 003 055

Use of the Website

Permitted Use

You may use the Website for lawful purposes only, including to learn about our services, read our Insights articles, and submit genuine enquiries. You agree to use the Website in a manner consistent with all applicable laws and regulations.

Prohibited Conduct

You must not:

• Use the Website in any way that violates applicable local, national, or international law or regulation;
• Transmit any unsolicited or unauthorised advertising or promotional material;
• Attempt to gain unauthorised access to any part of the Website or its related systems;
• Introduce viruses, trojans, worms, or other malicious or technologically harmful material;
• Reproduce, duplicate, copy, sell, or exploit any portion of the Website for commercial purposes without our express written consent;
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website.

Website Availability

We do not guarantee that the Website will be available at all times. We may suspend, withdraw, or restrict access to all or any part of the Website for business or operational reasons without notice. We will not be liable if, for any reason, the Website is unavailable at any time or for any period.

Our Services

Nova Migration provides professional immigration consulting services to individuals, families, corporations, and investors in relation to Zimbabwe immigration law and practice. Our services include, but are not limited to:

• Work permit applications and renewals (all classes)
• Business visa and tourist visa applications
• Temporary and permanent residence permit applications
• Spousal, dependent, and family reunion permit applications
• Investor permit applications and ZIDA compliance advisory
• Immigration compliance audits and corporate retainer services
• Immigration appeals and resubmissions
• Settlement advisory services

The specific scope of services provided to any client is governed by the engagement letter or service agreement entered into between Nova Migration and that client. These Terms do not constitute a service agreement and do not create any obligation on Nova Migration to provide services to any person who accesses the Website.

No Legal Advice on Website — Important Disclaimer

Reading content on this Website does not create a lawyer-client or consultant-client relationship between you and Nova Migration. No such relationship is created until a formal engagement letter has been signed and accepted by both parties.

Zimbabwe immigration law and policy changes frequently. While we endeavour to keep our Insights articles accurate and current, we make no warranty that the information published on the Website is complete, accurate, or up to date at the time you read it. You should not act or refrain from acting on the basis of any content on this Website without first obtaining specific professional advice tailored to your circumstances from a qualified immigration practitioner.

Nova Migration accepts no liability for any loss, damage, or consequence arising from reliance on the content published on this Website without the benefit of specific professional advice.

Client Engagements

Engagement Letters

All professional services provided by Nova Migration are governed by a written engagement letter or service agreement that sets out the specific scope of work, fees, timelines, and the rights and obligations of both parties. These Terms of Service apply in addition to, and not in substitution for, the terms of any engagement letter.

Client Obligations

In order for Nova Migration to provide services effectively, clients must:

• Provide accurate, complete, and truthful information and documentation as requested;
• Notify Nova Migration promptly of any changes to their circumstances that may affect their immigration application or status;
• Respond promptly to requests for additional information or documentation;
• Not instruct Nova Migration to prepare, submit, or rely on any document or statement that is false, misleading, or fraudulent.

No Guarantee of Outcome

Nova Migration will use reasonable professional skill and care in the preparation and submission of all immigration applications. However, the outcome of any application is determined by the Department of Immigration Zimbabwe and other relevant authorities, whose decisions are outside Nova Migration's control. Nova Migration does not guarantee any particular outcome from any application, and past success rates are not a representation or warranty of future results.

Fees and Payment

Nova Migration's professional fees are set out in the relevant engagement letter or service agreement. The following general principles apply to all engagements:

• Professional fees: Our fees cover Nova Migration's professional time and expertise. They do not include government filing fees, courier costs, or other disbursements, which are quoted separately and passed through at cost.
• Transparency: We will provide a clear fee estimate before commencing any work. We will notify you promptly if circumstances arise that may affect the estimated fee.
• Payment terms: Payment terms are set out in the relevant engagement letter. Unless otherwise agreed, fees are payable within the timeframe specified in that letter.
• Refunds: Where work has commenced on an application, professional fees for work already performed are generally non-refundable. Specific refund terms are set out in the engagement letter.
• Currency: Fees are quoted and payable in United States Dollars (USD) unless otherwise expressly agreed in writing.

Intellectual Property

All content on this Website — including text, articles, guides, graphics, logos, icons, images, and the overall design and layout — is the property of Nova Migration (Pvt) Ltd or its licensors and is protected by Zimbabwe copyright law and applicable international intellectual property treaties.

You may access and read the content on this Website for your personal, non-commercial use. You may share links to articles on this Website. However, you must not:

• Copy, reproduce, republish, or redistribute any content from this Website without our express prior written consent;
• Use any content from this Website for commercial purposes without our express prior written consent;
• Remove or alter any copyright, trademark, or other proprietary notices from any content on this Website.

The Nova Migration name, logo, and brand identity are trademarks of Nova Migration (Pvt) Ltd. Nothing on this Website grants any licence to use our trademarks without our prior written consent.

Limitation of Liability

To the fullest extent permitted by applicable law:

• Nova Migration's total liability to you in respect of any claim arising out of or in connection with your use of the Website (as distinct from a professional services engagement) shall not exceed USD 100;
• Nova Migration shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising out of or in connection with your use of the Website or reliance on its content;
• Nova Migration shall not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment as a result of your use of the Website.

Nothing in these Terms limits or excludes our liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded or limited by applicable law.

Our liability to clients in respect of professional services engagements is governed by the relevant engagement letter and applicable professional liability rules.

Third-Party Links and Services

The Website may contain links to third-party websites, including WhatsApp, social media platforms, and external resources referenced in our Insights articles. These links are provided for your convenience only.

Nova Migration has no control over the content of those third-party websites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third-party website does not imply our endorsement of that website or its content. When you leave our Website via a third-party link, you are subject to the terms and policies of that third-party website.

Termination

We reserve the right to terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Termination of your access to the Website does not affect any ongoing professional services engagement, which is governed by the relevant engagement letter. The provisions of these Terms that by their nature should survive termination — including Sections 5, 8, 9, and 12 — shall survive any such termination.

Governing Law and Dispute Resolution

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the Republic of Zimbabwe.

Any dispute arising out of or in connection with these Terms that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.

For disputes arising from professional services engagements, the dispute resolution mechanism set out in the relevant engagement letter shall apply.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.

Your continued use of the Website after any changes constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, please discontinue use of the Website.

We encourage you to review these Terms periodically. It is your responsibility to check this page from time to time to take notice of any changes.

Contact Us

If you have any questions about these Terms, wish to report a breach, or require any clarification, please contact us:

• Email: [email protected]
• Telephone / WhatsApp: +263 773 003 055
• Website: www.nova.org.zw/contact